Which are the most frequently asked questions we receive? Here are the answers.
How will we meet the chauffeur at the airport?
After you clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call +39 0365 598414 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
If my flight arrives early, will my chauffeur be there?
Yes, we monitor all flights, so we will do our best to arrive early.
What can I do if my flight is seriously delayed and I do not have new flight details?
Just email or call us and keep in touch until we have the new details.
What happens if my flight details change?
Please call or email us, and we will update your booking with the new details.
Do fares include parking and tolls?
Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.
How long before my flight should I arrive at the terminal?
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.
What happens if my flight is delayed?
We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold-ups at Customs, etc, waiting time is charged at an hourly rate, depending on which type of vehicle) we divide the hour into 15-minute segments.
Will the chauffeur drive in excess of any speed limits?
Absolutely not! None of our chauffeurs will ever speed.
Will the chauffeur drive gently and considerately?
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits.
Will the chauffeur speak my language?
All of our drivers will speak a certification level Second language. It might not be perfect but it will be perfectly understandable. Please indicate when booking any language preference.
Will my chauffeur respect my privacy and confidentiality?
Absolutely. All of our chauffeurs have signed confidentiality agreements (non-disclosure agreements) with us. What is said in the car, stays in the car.
Will my chauffeur chat to the passenger(s)?
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.
Will my chauffeur use a mobile phone whilst driving?
Absolutely not! This is against the law.
Will my chauffeur open doors for the passengers?
Absolutely. Not only is this more courteous, but it is also safer for the passengers too.
Will my chauffeur carry my luggage?
Yes, your chauffeur will always offer to help carry your bags and luggage.
Will my chauffeur be smart and wear a suit and tie?
Absolutely! They always wear dark suits, shirt and tie.
General & Booking Questions
Can I order a car to take me to a restaurant and a separate order to take me back, so I am not paying for the driver in-between? Yes
Can I be notified when my car arrives?
Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.
How do I book?
Telephone: + 39 0365 21410
How far in advance do I need to book?
We have taken bookings an hour before the journey, but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.
Can I set up an account/pay by invoice?
Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.
Do young children count as passengers?
Yes
When do I pay for my booking?
We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.
I’m bringing a baby, do you provide baby/child seats?
Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.
Can I order a car to take me to a restaurant and a separate order to take me back, so I am not paying for the driver in-between? Yes
Can I be notified when my car arrives?
Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.
How do I book?
Telephone: + 39 0365 21410
How far in advance do I need to book?
We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.
Can I set up an account/pay by invoice?
Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.
Do young children count as passengers?
Yes
When do I pay for my booking?
We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.
I’m bringing a baby, do you provide baby/child seats?
Yes, we have baby and child seats available, please request them on booking
Will my vehicle be clean?
All vehicles are washed daily and are regularly valeted and respect the most stringent hygiene standards – guaranteeing your health and safety.
Will my vehicle be safe?
Safety is always our top priority. All of our vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturer’s requirements for that particular car. It is also the chauffeur’s responsibility to check the oil, coolants, and tyre pressures on a daily basis.
Will the vehicle have umbrellas available?
Absolutely.
Do you have a price list?
No
Do you offer a discount if I book regularly or have numerous cars that I require?
Yes, we do provide discounts. Please speak to our team about this.
Do your prices include VAT or is VAT extra?
VAT is extra at 10%
Is there a special charge for National Italian holidays or Christmas?
We only charge extra on Christmas day and New Year’s Day.
Can I charge my phone in the vehicle?
Car-chargers for Blackberries, iPhones, and some other mobile phones are available in your car.
Will bottled water be available in the vehicle?
Absolutely. Provided free of charge to our clients.
How old are your vehicles?
Our cars are usually less than 3 years old.
I hate to smell smoke in a car, is the car non-smoking?
Yes! We will however cheerfully stop for smoke breaks as requested.
Can I eat and drink in the vehicle?
Water is provided in all of our vehicles but unfortunately, we do not permit eating.
Can I choose a certain colour of the vehicle?
Yes, most of our cars are black.
Do your cars have on-board entertainment?
All cars have a radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and Wi-Fi. If this is one of your requirements please specify when booking the vehicle.
How much luggage will fit in the back?
- Mercedes Benz – E Class – Auto: 3 standard suitcases
- Mercedes Benz – E Class – 4MATIC – Auto: 3 standard suitcases
- Mercedes Benz – GLC Class – 4MATIC – Auto: 3 standard suitcases
- Mercedes Benz – V Class – Extra long – People Carrier: 7 standard suitcases
- Mercedes Benz – Sprinter – People Carrier: 8 standard suitcases
Can you provide a car for the Bride and Groom after the wedding reception to their wedding night accommodation?
Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.
Are wedding cars limited in the amount of trips they make for the wedding party?
Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.
Do you have a specific request and want to create your luxury experience?
Leave your details below, and we will get back to you within 48 hours.